Credit note example · Office furniture

Credit Note Example: Returned Goods and Price Fix

A 7-page credit note against a furniture invoice: refused goods, a pricing error, sales tax credited by jurisdiction and the new invoice balance to pay.

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At a glance

This example in numbers

About this example

This example is the credit note a commercial furniture dealer sends a law firm three days after delivering its new office. Two task chairs were damaged in transit and refused at the dock, and the firm's accounts payable team found 18 conference chairs invoiced at list price instead of the agreed project price. One credit note fixes both against the original invoice.

A credit note has to leave no doubt about what it changes, so this one names the invoice it credits and the delivery note and sales order behind it, lists each credited line with its reason and evidence, and returns the sales tax on the credited amount, split by Illinois, Cook County, Chicago and RTA rates. A reconciliation shows the invoice total, the deposit, the balance before the credit and the new balance to pay, with the bank details. A timeline, a price comparison, a checklist for the customer's accounts payable team and plain answers to common questions make it easy to record correctly. It continues the story of the office furniture delivery note example.

Who it is for

Accounts receivable teams, wholesalers and dealers who need to credit returned or refused goods, or correct an invoicing error, without raising a new invoice.

Inside and how to use it

What this example contains, and how to make it yours

What's inside

  • Credit note number, date, original invoice date and both parties on a letterhead
  • Reference documents: sales order, customer PO, delivery note and invoice
  • 2 credited lines with reasons, images and invoice references, plus totals
  • Invoice reconciliation, sales tax credited by jurisdiction and bank details
  • A timeline of why the credit was issued and a price correction table
  • An accounts payable checklist, 6 questions and answers, terms and a pre-applied signature

How to adapt it

  • Name the invoice you credit in the header and on every page footer
  • Credit each line at the price and tax rate on the original invoice
  • Show the new balance so the customer pays the right amount
  • Remove the tax breakdown if your customer is tax exempt

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