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Privacy Policy for ExtraflowDoc.com

‍Effective Date: June 24, 2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE OR OUR SERVICES.

EXTRAFLOW SOFTWARE PTE. LTD. (202423075M) (“Company”, “we”, or “us”) is committed to protecting your privacy. This Privacy Policy applies to www.extraflowdoc.com and the related services we provide (“Website” and “Services”), and it explains how we collect, use, store, and protect your personal information. By accessing or using our Website or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website and Services.

This Privacy Policy is incorporated by reference into our Terms of Service.

1. Confidentiality and Security of Personal Information

We implement commercially reasonable technical and organizational measures to protect the personal data you share with us—both during transmission and once stored. Despite these efforts, no method of online transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your password and account credentials.

2. Personal Information We Collect

We may collect the following types of personal information when you use our Website or Services:

  • Account Registration: Your name, business name, email address, physical address, and payment information (e.g., credit card details).
  • Service Use: Information you upload, including client contact data, quotes, estimates, invoices, and associated content.
  • Technical Data: IP address, browser type, usage logs, and analytics for traffic monitoring and fraud prevention.
  • Cookies and Tracking: We use cookies to enhance your experience, remember preferences, track usage trends, and improve performance.

You can disable cookies via your browser, but doing so may impact certain functionalities.

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide, manage, and support our Services
  • To enable users to generate documents such as quotes, estimates, and invoices
  • To process transactions and manage subscriptions
  • To analyze performance, usage, and improve features
  • To send updates, product news, and marketing communications
  • To fulfill legal and regulatory obligations
  • To detect and prevent fraud and unauthorized activity

4. Sharing of Personal Information

We do not rent or sell your personal data. We may share your information under the following circumstances:

  • Service Providers: With third parties who support our infrastructure, payment processing, data storage, analytics, or development.
  • Integration Partners: At your request, with third-party software integrations.
  • Legal Requirements: If legally required or to protect rights, safety, or respond to court orders.
  • Business Transfers: If the business is sold, merged, or restructured.
  • With Your Consent: When you authorize us to share your information.

5. Access and Control of Your Data

If GDPR or similar regulations apply, you may:

  • Request access to your personal data
  • Ask us to correct or delete your data
  • Withdraw consent for specific uses
  • Object to processing or request data portability

To make such a request, contact us at privacy@extraflowdoc.com with proof of identity. We will respond within 30 days.

6. Email Requests and Scams

We will never request personal information via email or pop-ups. If you receive a suspicious message claiming to be from us, do not respond—forward it to privacy@extraflowdoc.com.

7. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If we become aware that a child under 18 has submitted personal data, we will delete it as required by law. If you believe this may have occurred, please contact us.

8. International Users

If you are accessing the Website or Services from outside Singapore, you understand and agree that your information may be processed and stored in Singapore and other countries where we or our service providers operate.

9. Intellectual Property

We do not claim ownership of content, data, or intellectual property uploaded and stored by our users.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We encourage you to check it periodically. Continued use of the Website or Services after changes are made constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

For any questions, requests, or concerns about this Privacy Policy or your data, contact us at:

EXTRAFLOW SOFTWARE PTE. LTD. (202423075M)
320 SERANGOON ROAD, #13-05, CENTRIUM SQUARE, SINGAPORE 218108
Email: privacy@extraflowdoc.com