Invoice example · Plumbing

Plumbing Invoice Template: Emergency Call-Out

A 4-page plumbing invoice for a restaurant emergency call-out: out-of-hours labour, drain jetting, CCTV findings, parts, recommendations and terms.

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At a glance

This example in numbers

About this example

This example is the invoice a plumbing company in Tampa, Florida, sends a restaurant after a Saturday night emergency: floor drains backing up in the washing-up area in the middle of service, cleared by jetting the kitchen main drain, followed by a CCTV drain survey, a new pre-rinse tap and two repaired flush valves.

An emergency invoice has to justify the out-of-hours rates, so this one records the times. The first page names the site address, the problem the manager reported, the engineer and the terms, then bills the call-out and each hour of labour at the out-of-hours rate, with when the call came in, when the plumber arrived and how long he stayed. Drain jetting and the CCTV survey are billed as their own section, and every part is listed with where it was fitted. The second page sets out what the camera found, foot by foot, and what the plumber recommends with prices, including the work he does not do. The invoice closes with bank details, terms on rates, warranty and tax, and the manager's signature confirming the drains were flowing.

Who it is for

Plumbers, drainage companies and other service trades that bill emergency call-outs, labour by the hour and parts to homes and businesses.

Inside and how to use it

What this example contains, and how to make it yours

What's inside

  • Site address, the problem reported, engineer and terms
  • The call-out and out-of-hours labour with arrival and finish times
  • Drain jetting, CCTV survey and parts as separate sections
  • Camera findings by distance and priced recommendations
  • Bank details, terms, warranty and the customer's sign-off

How to adapt it

  • Record the call, arrival and finish times on every emergency invoice
  • Write the problem in the customer's own words
  • Price your recommendations so they can be booked from the invoice
  • Say which follow-up work you do not do and who does

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